Free Delivery on all Orders

Prices Exclude VAT

Terms and Conditions

Please read our terms and conditions prior to ordering.

Information

1. We are MooAngel, a small business based in Nottinghamshire. We can be contacted by telephone 01909 298861 or email info@mooangel.co.uk

Product Care and Safety

2. We pride ourselves on the design and manufacture of natural, handmade products. Upcycled materials are used in some of our products.

3. Our products are intended to support children’s learning and development and are not supplied by MooAngel as toys. There is the expectation that responsible adults select products taking into account the age, need and developmental stage of the child(ren) the product is intended for.

4. The nature of Outdoor Play is such that resources may have a shorter life span and so will need to be replaced more frequently. Children’s play may be livelier and more vigorous outdoors and they are likely to take more risks. It is the adult’s role and responsibility to do everything that is reasonably practical
to ensure children’s safety at all times. MooAngel products offer excellent learning opportunities but children must be taught how to use them safely and appropriately.

5. Many MooAngel products are made of wood, a natural material which offers great experience with a rich variety of colour, texture, weight and shape. Wood is a live material and is subject to change, it moves, changes colour, cracks, twists, expands, shrinks and breaths.This is all part of a natural process. Life of the products can be prolonged by storing in a cool airy place. Avoid submersion in water or locating in damp environments for prolonged periods of time. Allow drying slowly in a well-ventilated and not overly hot or dry environment and regularly assess for changes. Raised grain and chipped edges can be sanded down using fine grade sandpaper.

6. Wooden products are made with pre-treated timber unless stated otherwise. We ensure that our products comply with RoSPA Recommendations relating to wooden play equipment. These recommendations can be found here: https://www.rospa.com/play-safety/advice/wooden-pl...

7. Plastic parts- Parts in our everyday lives have been used in MooAngel products such as drainpipe, guttering and funnels. Care taken when moving the parts will ensure they remain intact. Should the attached parts break, they are readily available nationwide or a set of parts or individual parts can be purchased from MooAngel. MooAngel does not cover breakages to these products.

8. Upcycled parts - Care is taken to use upcycled parts that are suitable for it’s new purpose, parts that are sturdy and maintain a stable structure. There may be time when a product becomes unstable in it’s newfound use. Please be aware of this and apply care with upcycled parts. This applies particularly where industrial cable reels have been used with a product. Products descriptions will always state if a part has been upcycled.

Product Changes

9. Our products are handmade. Where we aim to replicate from product photographs when we make, there may be slight variations.

10. We reserve the right to make changes to a product. This may be a part, fixing or design update.

Product Fault

11. All of our products are built to our own high expectations in standards. Please send us photographs in the unlikely event of a fault.


Ordering

12. Orders can be placed directly online at www.mooangel.co.uk or through direct contact with us.

13. All products are made to order. An order placed carries our commitment to make and provide you with the products. MooAngel reserve the right to issue a refund for an order.

14. The price for MooAngel products is identified via the website. The price for bespoke products will be agreed prior to the order being placed.

Payment

15. Payment is made on order. Cheque payments and bank transfers are expected with 14 days of the order placed. Where an educational establishment is bound by a local authority or academy trust payment system, please contact us and we will aim to accommodate this.

Refunds and Returns


16. All of our products are made upon ordering. Refunds will only be given 48 hours after the order is placed. Returns will not be accepted unless the product is faulty. If this is the case, we will work with you to rectify this.


17. All of our products are checked before posting. MooAngel do not accept liability for any items damaged during transit


18. MooAngel does not accept liability for damage caused to its products by a third party.


Shipping


19. Delivery costs depend on the weight and size of the product and are included in the product prices visible on the website.

  • We are always happy to arrange for product collection.
  • Local delivery (10 mile radius) is delivered free of charge.


20. The prices above apply only to the UK Mainland. Deliveries to parts of the Scotland may carry an add additional surcharge. If you are unsure about delivery please get in touch.


21. MooAngel accept no liability for any items damaged in transit. The risk of loss or damage passes to you the customer when the products within your order is handed to the shipping carrier.


Personal Information


22. We use your personal information to process payment and fulfil your order. We will never pass your information on to third parties. For further information please see our privacy policy.

Please contact us with any questions or comments using the information below. 

 Worksop, Nottinghamshire S80 3DX

Privacy Policy

This Privacy Policy applies to mooangel (along with all subsidiaries, affiliates, successors and assigns thereof, referred to hereinafter collectively as mooangel”, "we", "our" and/or "us"), our websites and services. mooangel knows that you care how information about you is used and shared, and we appreciate your expectation that we will do so carefully and sensibly.

By visiting this or another mooangel website displaying this Privacy Policy or a link thereto (a "Website", or collectively the “Websites”), or by otherwise interacting with mooangel you agree to accept the practices described in this Privacy Policy. This Privacy Policy is further subject to the mooangel Services Agreement related to the mooangel services you utilise and/or purchase. For questions on this Privacy Policy please contact our team via the contact information found on this Website.

mooangel values your privacy and is dedicated to protecting your personal information and providing you with notice about what personally identifiable information we collect and how it is used, what choices you have regarding the collection, use and distribution of that information, the security procedures we implement to protect that information and what access you may have to correct any inaccuracies in the information we have collected from you.

What Information Is Collected
We receive and store any information you enter on our Websites or give us in any other way, such as via telephone, electronic mail, online or otherwise. For example, this information may be collected when you contact us for customer support.

Here are the types of information we gather:

Contact Information: We collect and retain personal contact information that you submit to us voluntarily and this includes, but is not limited to, your name, mailing address, web address, telephone number, and e-mail address. This information may include your full name, mailing address, phone number, email address, and, where provided, your fax number. Such contact information may be used, for example, to communicate with you when necessary with respect to transactions. Additionally, we may collect contact information provided to us during any correspondence relating to customer support, as well as in connection with products and services offered on our Websites.


Financial Information: We collect and retain certain financial information from when you purchase our products and services. For example, when you sign up for any other product or service through mooangel we require you to provide a credit card number and billing address before we will process that application. We will not sell, share or rent any financial information collected from you except as disclosed in this Privacy Policy or as necessary to fulfil any order for our products or services.

Demographic Information: We may collect and store anonymous demographic information (such as your postcode, gender and age), and use this data to tailor your experience on our Websites, provide content that we think you might be interested in, perform general improvements to the Websites, and display the content according to your preferences. Such demographic information may be shared with partners, market researchers and other third parties on an aggregate, non-personally identifiable basis. No personally identifiable information will be linked to such aggregated demographic information that is shared with third parties.

Other Information: We collect and store certain types of information whenever you interact with us. For example, our servers track the type of web browser you are using and the page from which you link. Additionally, we log IP addresses (a unique number assigned to every computer on the Internet) in order to improve security, analyse trends and administer the Websites. We may track your movement within the Websites, the third-party website pages from which you were referred, access times and browser types. We use this information to gauge the effectiveness of our Websites, track information for statistical purposes and to improve the products and services we provide. We collect this information to better develop a sense of what services our customers need and identify areas of improvement to the Websites. We may use such information for marketing purposes, and to send information to you that we believe might be of interest. In addition, such information may be shared with partners, market researchers and other third parties on an aggregate, non-personally identifiable basis. No personally identifiable information will be linked to such aggregated information shared with third parties.

We may supplement the information you provide us by acquiring publicly or commercially available information as available in the public domain or from third parties, for instance, to verify your address or to update your information and to create a profile of your preferences. We tie your personally identifiable information to information in the profile, in order to improve the content of the Websites for you or to inform you about products or services that we think will be of interest to you. From time to time, we may also ask you to participate in surveys or other communications conducted by us or third parties designed to help us improve the Websites or the products or services we provide.

Cookies: The Websites use “cookies” such purposes as enhancing your online experience by making it easier for you to navigate through the Websites and making certain features work better. Cookies are text files which are commonly deposited by websites on a user's hard drive when the user visits a website. The file identifies a user's computer and can record the user's preferences and other data about the user's website visit. We do not extract information about individual users during this process. Your web browser may enable you to disable cookies, but please note that certain services may not function correctly without it and your experience on our Websites may be hindered.

Third Party Cookies: We may use third-party advertising companies to serve ads on our behalf across the Internet. These companies may collect and use information about your visits to this and other websites and your interaction with our products and services in order to provide advertisements about goods and services of interest to you. However, no personally identifiable information (such as your name, address, email address or telephone number) will be connected with such information. They may use information about your visits to this and other websites to target advertisements for goods and services and may be used to keep track of user response to each advertisement. These targeted advertisements may appear on our Websites or on other sites that you visit. The anonymous information is collected through the use of a pixel tag or cookies, which are industry standard technologies used by most major websites. If you do not want such companies to collect this information you may opt-out.

To learn more about the use of this information or choose not to have this information used by certain third-party advertising partners, please visit the Network Advertising Initiative at http://www.networkadvertising.org/choices. Please note that if you delete your cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice.

Web Beacons: The Websites may contain electronic images (called a "single-pixel GIF" or a "web beacon") that allow a website to track the effectiveness of marketing campaigns. No personally identifiable information will be transmitted via web beacons.

Telephone Recording and Monitoring: To ensure mooangel customers receive quality service, mooangel selects phone calls for recording and/or monitoring. These calls, between mooangel customers (or potential customers) and employees, are evaluated by mooangel representatives. This is to guarantee that prompt, consistent assistance and accurate information is delivered in a professional manner. In contacting mooangel creating an account with mooangel, or by otherwise utilising any mooangel products or services, you hereby consent to any such call recording and/or monitoring.

How Personal Information Is Used

Our Use: We receive and store any personal information you enter on our Websites or give to us voluntarily in any other way and may use it to contact you from time to time. We take steps designed to ensure that only the employees who need access to your personal information to fulfil their employment duties will have access to it. By registering on a Website and providing your telephone number, you agree that this action constitutes a purchase, enquiry and/or application for purposes of telemarketing laws. Regardless of the fact that your telephone and/or cell number may be listed with the TPS, you are providing your express written consent to receive future information (including telemarketing) about products and services from us and/or our affiliates, and you hereby agree and consent to our contacting you using the information you have provided and will provide to us. This means we may contact you by e-mail, phone and/or cell number (including use of automated dialling equipment and/or pre-recorded calls), text (SMS) message, social networks or any other means of communication that your wireless or other telecommunications device may be capable of receiving (i.e. video, etc.). We may also send you information or offers from time to time to the postal address or email address we have on file (as further outlined in this Privacy Policy). You further acknowledge that you are not required to agree directly or indirectly or enter into an agreement regarding our telemarketing efforts as a condition of purchasing any goods or services from us or our affiliates.

Electronic Mail: From time to time, mooangel may use your personal information to contact you by electronic mail concerning our services. These communications are often intended to inform you of important information regarding your account, or about general services provided by mooangel and/or its affiliates. If you do not want to receive email from us or our affiliates regarding new services, please click the "unsubscribe" link which is included at the bottom of any email you receive from us. However, in order to fulfil our service obligations to you, we will continue to send you emails regarding your account administration, as well as any necessary information, such as renewal notices and instructions. By providing us with your email address you consent to receiving communications from us electronically and all notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Service Related Uses: We may use your personal information to contact you about the goods or services you have purchased from us, or for other purposes in which you have expressed an interest, for example, if you have contacted customer service or made an enquiry. We will also provide you with service and account related announcements. For instance, if the delivery of a service or product is delayed we might send you an email, or other message, or if there is some service issue with something you might have ordered. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to cancel your services with us.

Protection of mooangel and Others: We may release account and other personal information when we are required to do so by law, court order, subpoena or other government or law enforcement authority or regulatory agency, including ICANN, in order to enforce or apply our Services Agreement or other agreements, or when we believe in good faith that disclosing this information is necessary or advisable, including for example, to protect the rights, property, or safety of mooangel ,our users, or others. This includes exchanging information with other companies and organisations for fraud protection, credit risk reduction or other similar purposes. Sites Other Than mooangel, mooangel has no control over and is not responsible for the privacy policies or information gathering practices of other websites, including those to which we may link and those which may link to us. We strongly recommend that you review the privacy policies of every online service you use before submitting any personal information and direct any concerns to the site administrator of that website.

How Long We Keep Your Personal Data.
We keep information only for as long as we need it to provide you services, manage our business or as required by law or contract. Where you have a contract with us, we will retain your data for the length of the contract, and will further retain that information for a time period consistent with our legal or regulatory responsibilities, after you terminate all your services with us to resolve disputes, enforce our relevant Service Agreement, and to adhere to the technical and legal requirements and constraints related to the security, integrity and operation of the Sites. If you have any questions about how long we will keep your specific data, please contact us.

How We Keep Your Personal Data Safe.
We work to protect the security of your financial information during transmission by using Secure Sockets Layer ("SSL") software, which encrypts the information you input on the Site. However, no method of transmission over the Internet or method of electronic storage is completely secure and we cannot guarantee its absolute security. You can further help to ensure your security by taking a few simple precautions. For instance, it is important to protect against unauthorised access to your computer, and to be sure to sign off when you are finished using a shared computer.

Limitation Of Liability
mooangel assumes no responsibility or liability with regard to any theft, loss, alteration or misuse of personal or other information lawfully provided by mooangel to third parties, or with regard to the failure of any third party to abide by this privacy policy or such third party.

Contacting Us.
If you have questions or concerns regarding this Privacy Policy, you can contact us by writing to us at info@mooangel.com.